These Terms of Use ("Terms") apply to our websites,
microsites, mobile versions of these websites and mobile
applications ("Sites") that expressly adopt and display or link to
these Terms and that are owned, operated or controlled by Stanley
Black & Decker, Inc. or any of its Affiliates (collectively,
"Stanley Black & Decker"). We provide these Sites to you subject to
these Terms. By visiting, registering with, or shopping at a Site or
downloading a mobile app with a link to these Terms, you agree to
accept and be bound by these Terms, which can be modified from time
to time, and our privacy policy by clicking the "Privacy Policy"
links located at either https://servicenet.dewalt.com,
https://servicenet.blackanddecker.com ,
https://servicenet.bostitch.com , https://servicenet.portercable.com
, or https://servicenet.protoindustrial.com . Please read them
carefully.
COPYRIGHT : All content included on this Site, such
as HTML code, scripts, text, graphics, logos, button icons, images,
video, software created to provide mobile applications and audio
(collectively, "Materials"), is our property or the property of our
content suppliers and protected by United States and international
copyright laws. All software used on this site is our property or
the property of our service provider or its suppliers and protected
by United States and international copyright laws.
TRADEMARKS : Stanley Black & Decker retains all
rights regarding its trademarks, trade names, brand names, logos and
trade dress (individually and collectively hereafter "Marks"). These
Marks and all associated logos or images are registered and/or
common law trademarks and are protected by U.S. and international
laws and treaties. No license to the use of such Marks is granted to
you under these Terms or by your use of this Site. Your misuse of
the Marks displayed on this Site is strictly prohibited.
LICENSE AND SITE ACCESS : We grant you a limited
license to access and make personal use of this Site. No right,
title or interest in our Materials is conveyed to you. You may not
download (other than page caching) or modify this Site, or any
portion of it, except with our express written consent. This license
does not include any resale or commercial use of this Site or its
Materials; any collection and use of any product listings,
descriptions, or prices; any derivative use of this Site or its
Materials; any downloading or copying of account information for the
benefit of another merchant; or any use of data mining, robots, or
similar data gathering and extraction tools. This Site or any
portion of this Site may not be reproduced, duplicated, copied,
sold, resold, visited, published, displayed, or otherwise exploited
for any commercial purpose without our express written consent. All
rights not expressly granted are reserved by Stanley Black & Decker.
Special Notice : We have a no-tolerance policy
regarding the use of our Marks or names in metatags and/or hidden
text. Specifically, the use of our Marks or names in metatag
keywords is trademark infringement, and the use of our Marks or
names in page text, metatags, and/or hidden text for purposes of
gaining higher rankings from search engines is unfair competition.
You may not, without our express written consent, do any of the
following: (a) link to any web page on this Site; (b) use any meta
tags or any other "hidden text" utilizing our Marks or names; or (c)
frame, inline link or utilize other techniques to associate or
juxtapose any of our Marks or other Materials with advertisements
and/or other information not originating from our Site.
Any unauthorized use terminates your limited license, and we
may revoke this limited license at any time for any or no reason. In
the event of a violation of these Terms, Stanley Black & Decker
reserves the right to seek all remedies available by law and in
equity. Stanley Black & Decker retains the right at our sole
discretion to deny access to anyone to this Site, at any time and
for any or no reason, including, but not limited to, for violation
of these Terms. You are also advised that Stanley Black & Decker
will aggressively enforce its intellectual property rights to the
fullest extent of the law, including the seeking of civil remedies
and criminal prosecution.
USER INFORMATION : Some functionality of the Sites
may require the transmission of information provided by the User
(âUser Informationâ). User Information may include, but is not
limited to, name, address, email address, telephone number, method
of payment, credit card information, and billing information. You
agree to keep the User Information provided to the Site current at
all times and to promptly update such information in the Sites to
the extent of any change. By using such functionality or our Sites,
you consent to the transmission of User Information to Stanley Black
& Decker and authorize Stanley Black & Decker and/or its agents to
record, process, and store such User Information for the purposes
described in the Privacy Policy, referenced above.
ONLINE COMMERCE : The Sites may allow you to make
purchases from Stanley Black & Decker. Where you make such a
purchase via the Sites, all information obtained by Stanley Black &
Decker from you in the course of such purchase, including User
Information, may be collected by both Stanley Black & Decker and any
service providers used to fulfill your orders, such as payment
processing companies or shipping providers. Those service providers
may have privacy and data collection practices that are different
from those utilized by Stanley Black & Decker. Stanley Black &
Decker has no responsibility or liability for the independent
policies of such third party service providers. In addition to being
subject to these Terms, certain user purchases may subject that user
to additional terms and conditions, such as the terms and conditions
of the payment processing company.
COMMENTS, COMMUNICATIONS AND OTHER CONTENT : This
Site may permit visitors to submit reviews, suggestions, ideas,
comments, questions, photographs, images, videos, or other
information ("User Submissions"). You understand that such User
Submissions may be accessed and viewed by others, including by the
general public, and, whether or not such User Submissions are
published, Stanley Black & Decker does not guarantee any
confidentiality with respect to any User Submissions. You are solely
responsible for your own User Submissions and the consequences of
publishing them on this Site. We have the right, but not the
obligation, to monitor or remove any User Submission. We take no
responsibility and assume no liability for any User Submissions
posted by you or any third party.
By posting or submitting User Submissions, and unless we
indicate otherwise, you grant us an unrestricted, nonexclusive,
royalty-free, perpetual, irrevocable, and fully sublicensable
license and right, but not obligation, to use, reproduce, modify,
adapt, publish, translate, create derivative works from, distribute,
display, perform, exhibit, broadcast, or otherwise exploit the User
Submissions, in whole or in part, throughout the world in any media
or technology now known or hereafter developed for any purpose
whatsoever without any payment to or further authorization by you.
You grant us and our sublicensees the right to use the name that you
submit in connection with such content, if they choose.
In connection with User Submissions, you affirm, represent and
warrant that: (i) the content of your User Submission(s) is original
(no lifts from previously published material, including music); (ii)
you own all right, title and interest to your User Submission(s) and
have the sole and exclusive right (including all intellectual
property and other proprietary rights embodied by the User
Submissions or represented by such User Submissions) to license all
of the rights therein to Stanley Black & Decker as set forth in the
license granted above; (iii) the content of the User Submission(s)
is accurate; (iv) use of your User Submission on this Site or
otherwise by Stanley Black & Decker, in whole or in part, will not
infringe upon the rights of any third party including, without
limitation, any intellectual property or privacy rights; (v) you
have obtained written permission from any other person named,
photographed or otherwise depicted or whose voice is used in your
User Submission(s) which will allow Stanley Black & Decker to
utilize the User Submission(s) without compensation or objection;
and (vi) you will indemnify us for all claims resulting from your
User Submission(s).
PROHIBITED USES OF THIS SITE : You shall not post,
transmit, redistribute, upload, or promote any communications,
content or materials that: (a) are illegal, obscene, vulgar,
profane, indecent, sexually explicit, threatening, harassing,
abusive, hateful, racially or ethnically derogatory, defamatory,
invasive of privacy or publicity rights, infringing of intellectual
property rights, or otherwise injurious to third parties or
objectionable; (b) consist of or contain software viruses, corrupted
files, or any other similar software files, the intent of which is
to damage or alter the operation of another's computer; (c) contain
political campaigning, unsolicited advertising, promotional
materials or other forms of solicitation to other users, individuals
or entities; (d) contain chain letters, pyramid schemes, mass
mailings or any form of "spam"; (e) use a false email address,
impersonates another person or entity, including Stanley Black &
Decker and its employees or agents, or is otherwise misleading as to
the origin of the content; (f) encourage conduct that would
constitute a criminal offense; (g) give rise to civil liability; (h)
otherwise violate any law; or (i) in doing so, amounts to any
conduct that, in the judgment of Stanley Black & Decker, restricts,
impairs, interferes or inhibits any other user from using or
enjoying this Site and/or our related services and products.
OUR PRODUCTS : We attempt to be as accurate as
possible regarding product descriptions, pricing and availability.
However, unless specifically stated otherwise in writing on this
Site, we do not warrant that product descriptions or other content
of this Site are accurate, complete, reliable, current, or
error-free. From time to time there may be information on this Site
that contains typographical errors, inaccuracies, or omissions that
may relate to product descriptions, pricing, and availability. We
reserve the right to make changes in information about price,
description, or availability without notice. We reserve the right,
without prior notice, to limit the order quantity on any product
and/or refuse service to any customer. We have made every effort to
display as accurately as possible the colors of our products that
appear on this Site; however, the actual color you will see will
depend on many factors, including your computer, and we cannot
guarantee that your computer will accurately display our colors. The
inclusion of any products on this Site does not imply or warrant
that these products will be available over the internet at any
particular time.
LINKING : Links may be established from this Site
to one or more external websites or resources operated by third
parties (the "Third Party Sites"). In addition, certain Third Party
Sites also may provide links to this Site. None of such links should
be deemed to imply that Stanley Black & Decker endorses the Third
Party Sites or any content therein. Unless the link is to another
Stanley Black & Decker website, Stanley Black & Decker does not
control and is not responsible or liable for any Third Party Sites
or any content, advertising, products, or other materials on or
available from such Third Party Sites. Access to any Third Party
Sites is at your own risk and Stanley Black & Decker will have no
liability arising out of or related to such websites and/or their
content or for any damages or loss caused or alleged to be caused by
or in connection with any purchase, use of or reliance on any such
content, goods, or services available on or through any such Third
Party Site.
APPLICABLE LAW : By visiting our Site, you agree
that the laws of the State of Connecticut, United States of America,
without regard to principles of conflict of laws, will govern these
Terms and any dispute of any sort that might arise between us.
DISPUTES : Any dispute between you and Stanley
Black & Decker concerning this Site or the Materials located on this
Site shall be submitted to final and binding arbitration as the sole
and exclusive remedy for such controversy or dispute, provided,
however that Stanley Black & Decker may commence action against you
in a court of law for infringement of Stanley Black & Decker's
intellectual property rights. BY AGREEING TO ARBITRATE, EACH PARTY
IS GIVING UP ITS RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY
A JUDGE OR JURY. Any claim required to be submitted to arbitration
shall be made by filing a demand for arbitration within one (1) year
following the occurrence first giving rise to the claim. The right
and duty of the parties to resolve disputes by arbitration shall be
administered exclusively by JAMS pursuant to its Comprehensive
Arbitration Rules and Procedures then in effect. The decision and
award of the arbitrator shall be final and binding and the award so
rendered may be entered in any court having jurisdiction thereof.
The arbitration shall be held and the award shall be deemed to be
made in the City of New York, New York, United States of America, or
such other place agreed to by the parties. Each party shall bear all
of its own costs of arbitration, except that the fees of the
arbitrator shall be divided equally between the parties. The
arbitrator shall have no authority to amend or modify these Terms or
to award punitive or exemplary damages, and the award may be
enforced by judgment in a United States Court of Law.
DISCLAIMER OF WARRANTIES AND LIMITATION OF
LIABILITY : WEBSITE :
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS AND SERVICES
INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE
PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE
SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF
ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR
THE INFORMATION, CONTENT, MATERIALS OR SERVICES INCLUDED ON OR
OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE
SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE
IS AT YOUR SOLE RISK. WE DO NOT WARRANT THAT THIS SITE, INFORMATION,
CONTENT, MATERIALS OR SERVICES INCLUDED ON OR OTHERWISE MADE
AVAILABLE TO YOU THROUGH THIS SITE, THEIR SERVERS, OR EMAIL SENT
FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PRODUCTS:
WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, OUR EXPRESS WARRANTIES
ARE LIMITED TO THOSE SPECIFIED WITH EACH PRODUCT. TO THE FULL EXTENT
PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL IMPLIED WARRANTIES,
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL WE BE LIABLE
TO ANY PARTY FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF
THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS (INCLUDING
SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU
THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, LOST PROFITS OR
REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA
OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION
PRESENT, EVEN IF STANLEY BLACK & DECKER IS EXPRESSLY ADVISED ABOUT
THE POSSIBILITY OF SUCH DAMAGES, UNLESS OTHERWISE SPECIFIED IN
WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED
WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF
THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS,
EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE
ADDITIONAL RIGHTS.
LEGAL NOTICE FOR NEW JERSEY RESIDENTS : Under the
New Jersey Truth-in-Consumer Contract, Warranty and Notice ACT
("TCCWNA"), N.J.S.A. 56:12-14 et seq., consumers may not be offered
any written contract which includes any provision that violates any
clearly established legal right of a consumer, or responsibility of
a seller, as established by state or federal law. In addition, under
the TCCWNA, no consumer contract may state that any of its
provisions are or may be void, unenforceable or inapplicable in some
jurisdictions without specifying which provisions are or are not
void, unenforceable or inapplicable in New Jersey. Therefore, the
following provisions of these Terms shall not be applicable to New
Jersey residents: (1) in the Disclaimer of Warranties and Limitation
of Liability section, (a) the provision concerning limiting our
liability for any loss or damage is not applicable to New Jersey
residents to the extent we were negligent or have breached our
obligation to you, and (b) the provision concerning the exclusion or
limitation of certain damages is not applicable to New Jersey
residents with respect to punitive damages, loss of data, and loss
of or damage to property; (2) in the Comments, Communications and
Other Content section, the provision concerning the indemnification
by you is not applicable to New Jersey residents unless you were
negligent or have breached these Terms; and (3) in the Disputes
section, (a) the provisions which limit the time within which claims
against us must be brought, and (b) the provision concerning the
exclusion or limitation of certain damages is not applicable to New
Jersey residents with respect to punitive damages, loss of data, and
loss of or damage to property.
TERMS SPECIFIC TO USERS OF MOBILE APPLICATIONS : In
addition to all the remaining Terms herein, if you are downloading a
mobile application provided by us, you understand and agree that we
have no obligation to maintain, support, upgrade or update any
mobile applications that we provide. It is also possible that as you
download a mobile application, you may be asked to agree to terms in
addition to these Terms regarding collection of information,
including location information or warranties. If there is a conflict
between these Terms and the terms you agree to at the time of
downloading, the agreed to downloading terms will control. You
understand and acknowledge that the terms of agreement with your
respective mobile network provider ("Mobile Provider") will continue
to apply when using the downloaded mobile application. As a result,
you may be charged by the Mobile Provider for access to network
connection services for the duration of the connection while
accessing the mobile application and you accept responsibility for
any such charges. You acknowledge that if you are downloading a
mobile application through Apple iTunes� or Google Play�,
neither Apple� nor Google� have an obligation to provide any
support or maintenance services in relations to our mobile
applications. If you have maintenance or support questions in
relation to one of our mobile applications, contact us at
S-GTS-PSDOnlineMarketing@sbdinc.com .
The following additional terms apply to mobile applications
that are downloaded from the Apple� App Store :
i. With respect to mobile applications accessed through or
downloaded from the Apple� App Store ("App Store Sourced
Application"), you will use the App Store Sourced Application only:
(i) on an Apple-branded product that is owned or controlled by the
User; and (ii) as permitted by the "Usage Rules" set forth in the
Apple� App Store Terms of Service. Stanley Black & Decker reserves
all rights in and to the mobile applications not expressly granted
to you under these Terms.
ii. You acknowledge and agree that (i) these Terms are
concluded between you and Stanley Black & Decker only, and, that
Apple� is not a party to these Terms other than as third-party
beneficiary as contemplated below, and (ii) Stanley Black & Decker,
not Apple�, is solely responsible for the App Store Sourced
Application and the Stanley Sites content.
iii. To the maximum extent permitted by applicable law,
Apple� will have no warranty obligation whatsoever with respect to
the App Store Sourced Application, or any other claims, losses,
liabilities, damages, costs or expenses attributable to any failure
to conform to any warranty.
iv. Notwithstanding anything to the contrary herein, and
subject to the terms in these Terms, you acknowledge that, solely as
between Apple� and Stanley Black & Decker, Stanley Black & Decker,
and not Apple�, is responsible for addressing any claims you may
have relating to the App Store Sourced Application, or your
possession and/or use thereof, including, but not limited, to: (i)
product liability claims, (ii) any claim that the App Store Sourced
Application fails to conform to any applicable legal or regulatory
requirement; and (iii) claims arising under consumer protection or
similar legislation.
v. Further, you agree that if the App Store Sourced
Application, or your possession and use of the App Store Sourced
Application, infringes on a third party's intellectual property
rights, you will not hold Apple� responsible for the
investigation, defense, settlement and discharge of any such
intellectual property infringement claims.
vi. You acknowledge and agree that Apple�, and Apple's
subsidiaries, are third-party beneficiaries of these Terms for App
Store Sourced Applications, and that, upon your acceptance of the
terms and conditions of these Terms, Apple� will have the right
(and will be deemed to have accepted the right) to enforce these
Terms for App Store Sourced Applications against you as a
third-party beneficiary thereof.
vii. Without limiting any provisions of these Terms, you must
comply with all applicable third party terms of agreement when using
the App Store Sourced Application.
viii. You represent and warrant that (i) you are not located
in a country that is subject to a U.S. Government embargo or that
has been designated by the U.S. Government as a "terrorist support"
country and (ii) you are not included on any U.S. Government list of
prohibited or restricted parties.
OTHER TERMS AND CONDITIONS, SITE MODIFICATION AND
SEVERABILITY : We may offer the opportunity to participate in
sweepstakes, contests or other promotions through this Site. In
addition to these Terms, the sweepstakes, contests or other
promotions will be governed by terms and conditions specific to
those sweepstakes, contests or promotions. If there is a conflict
between these Terms and the terms and conditions for the
sweepstakes, contests or other promotions, the terms and conditions
for the sweepstakes, contests or promotions will control.
We reserve the right to make changes to this Site, our
policies and these Terms at any time in our sole discretion. The
most current version of the Terms will supersede all previous
versions and can be reviewed by clicking on the "Terms of Use" link
located in the side navigation bar. Your use of the Site after
changes are made to the Terms signifies your agreement to such
changes.
If any provision in these Terms shall be deemed invalid, void,
or for any reason unenforceable, that provision shall be deemed
severable and shall not affect the validity and enforceability of
any remaining provisions; provided, however, the foregoing
severability provision does not apply to residents of New Jersey,
who are instead subject to the provisions contained in the LEGAL
NOTICE FOR NEW JERSEY RESIDENTS section.
Effective as of: November 1, 2019
FAQs
General
Why would an item be shown in the exploded view but not in
the parts list?
If an item is shown in the exploded view but not appearing in
the parts list then this usually indicates that the item has either
been discontinued or it has an accessory listing; accessories are
not sold on the site. In either case, please contact your DEWALT,
Delta | Porter-Cable Factory Service Center directly for further
assistance.
Can I purchase accessories on ServiceNet?
No, items which contain at least one letter within their item
number are generally classified as accessories and as such, they
are not available for purchase on ServiceNet. Please contact your
DEWALT, Delta | Porter-Cable Factory Service Center directly for
further assistance with these items.
Why can I not locate my product on the site?
Generally, parts and technical information begins to get
limited for products 7 to 10 years or older so if you are having
difficulty locating your particular product on the site, please
contact your local DEWALT, Delta | Porter-Cable Factory Service
Center directly for further assistance. Please be sure you are
searching with an accurate model number or part number. For help
with finding your model number, please visit:
www.servicenet.dewalt.com/Parts/FindModelNumber.
Do I need the model number of my product to order parts?
Yes, since parts vary by products and product types, it is
very important that you have both the model/catalog and type number
of your product before beginning a search on the site to ensure
that you get the correct information and parts for your tool. You
can locate the model/catalog and type number of your product on the
warning/caution label on the product itself. For help with finding
your model number, please visit:
www.servicenet.dewalt.com/Parts/FindModelNumber.
Do you repair licensed products?
All licensed products are repaired by the original manufacturer.
To download a list of licensed products and contact information for
the original manufacturers, please click here.
Where can I drop off my packaged tool for shipping?
Tools being returned for service are shipped through UPS. In Canada, Tools can be brought to any qualifying UPS location, including any full service location that can package your tool for you, for a small fee.
To find the drop-off location closest to you, click here. Please note that for most drop-off locations, maximum package weight is 44 lbs.,
and the total size must not exceed 130" in combined length and girth (no more than 38" on the longest side) per package.
Heavy Parts
What are the part numbers that are considered heavy parts?
Part Number - Description
1000001511 - TANK
1000001513 - TANK
389839-00 - TABLE
429978-39 - COMP. TANK ASSEMBLY
429978-45 - TANK
429985-15 - COMPLETE ROTOR
5130188-00 - MOTOR
5130266-01 - TANK ASSEMBLY
5130342-00 - PUMP/MOTOR ASSY.
5130343-00 - TANK ASSEMBLY
5130352-00 - PUMP/MOTOR ASSY.
5131363-00 - MOTOR
5131371-00 - MOTOR
131375-00 - MOTOR
5131379-00 - MOTOR
5133211-00 - TANK ASSEMBLY
5133212-04 - TANK
5133333-02 - TANK
5133345-00 - TANK ASSEMBLY
5133389-00 - BARE COMPRESSOR
5135137-00 - BARE COMPRESSOR
5136488-01 - TANK
5136674-01 - TANK
5136675-01 - TANK
5136693-01 - TANK
5140000-93 - ENGINE
5140000-95 - ENGINE
5140000-96 - ENGINE
5140005-11 - COMPLETE ROTOR
5140006-34 - PUMP
5140024-27 - TANK
140028-07 - TANK
621575-00 - PUMP
628352-00 - 8HP HONDA
628353-00 - 5.5HP HONDA
A08642 - ENGINE
A13023 - 9 HP HONDA ENGINE
A13032 - MOTOR
A13033 - MOTOR
A13034 - MOTOR
A13035 - MOTOR
A16537 - TANK ASSEMBLY
A16853 - TANK
A19822 - TANK
A19828 - TANK
A19831 - TANK
Z-A16622 - PUMP
Z-D29419 - ASSY GENERATOR 5.177
What are the rates for heavy parts?
Standard (5-7 Business days): $20 USD
Four Business days: $45 USD
Three Business days: $86.50 USD
Two Business days: $159.50 USD
What are heavy parts?
There are some parts that are considered "heavy parts" due to
their size and weight. These parts require extra shipping charges.
Please see the rates of heavy shipping and the parts that will
incur these extra costs.
Shipping
Where does my order ship from?
All orders are processed and shipped from our distribution
center located in Mississauga, Ontario.
How long will it take until my order ships?
All orders ship in approximately 2 business days after your
order is placed via the shipping method of your choice. The
distribution center is not open on Saturdays, Sundays and/or
holidays in the jurisdiction in which our distribution center
is located. Please note that shipment confirmation and tracking
information is not available until 1 day after the order has
actually shipped. At this time, ServiceNet will reflect the
shipping information in Order History and a shipping confirmation
email will be sent.
International
Does ServiceNet ship outside of Canada?
ServiceNet only ships throughout the 50 contiguous United States and Canada.
Product Information is only available for all products manufactured for North
America & South America. At this time, we are unable to ship to Mexico, or
South America. Please contact your Local Factory Service Center within your
country. For more Global Information please visit,http://www.2helpu.com.
Order Questions
Am I able to have an open account?
For our larger and more frequent customers, active purchase
accounts are available. These accounts are set up with one of our
DEWALT, Dealta | Porter-Cable Factory Service Centers. Please visit
our registration page to download a Credit Application Form,
www.dewalt.servicenet/Register.
What are my payment options?
We accept Visa, MasterCard, Discover and American Express.
You will be billed as the items on your order are shipped. Most
issuing banks provide their customers with the ability to review
their credit card activity on-line. For those customers, please
note that you will see an authorization request at the time the
order is submitted on the site on your credit card. However, this
is not a billing, but rather a request to set aside funds on your
card to ensure that they will be available for future billing once
the order ships. Generally, the authorization request is $1.00
higher than the actual amount of your order (what you will be
billed). Once again, this is only done to ensure that sufficient
funds have been set aside on your card for the future billing. Only
the actual amount of your order (as shown on your order
confirmation) will be billed. Should you have any questions about
this, please contact your local DEWALT, Delta | Porter-Cable
Factory Service Center for further assistance.
What if I have an order that is exempt from provincial sales
taxes in British Columbia, Saskatchewan or Manitoba?
All tax exempt orders in British Columbia, Saskatchewan or
Manitoba are required to go through your local DEWALT, Delta
| Porter-Cable Factory Service Center, if you do not
have an open account. We currently do not have the ability to
process these online. Please use our Service Center Locator to
locate your local DEWALT, Delta | Porter-Cable Factory Service
Center.
What do I do if I need to return/exchange my order?
Please contact your assigned local DEWALT, Delta |
Porter-Cable Factory Service Center for all returns. You
may also use the return form that is on the back of the
pink packing slip that will accompany your order shipment
to assist in the processing of the exchange/return.
A 25% restocking fee may apply.
How can I track my order shipment(s) on the site?
All orders usually ship within 2-3 business days via the shipping
method of your choice. Orders must be received before
8:30PM EST to receive next day processing. The distribution center
does not ship parts on Saturdays, Sundays and/or holidays
in the jurisdiction in which our distribution center is located. Also,
orders which contained backordered items may be delayed.
Additionally, please note that changes to shipping status are not
reflected on SERVICENET until one business day after shipment until
that time your order will appear with a status of "Pending" in the
"Order Status" section of the site.
Can I cancel my order?
If all parts are in stock on the order and/or you have
requested partial shipment, then you usually you will not be able
to cancel the order once it has been submitted on the site. To
determine if your order can be canceled, please contact your local
factory-owned service center immediately for further assistance.
The contact information for your center can be located in the "User
Profile"section of the site.
Am I billed immediately for my order?
No, you will be billed as the items on your order are
shipped.
**Special Note to Credit Card Customers:
Most issuing banks provide their customers with the ability to
review their credit card activity on-line. For those customers,
please note that you will see an authorization request at the time
the order is submitted on the site on your credit card. However,
this is not a billing, but rather a request to set aside funds on
your card to ensure that they will be available for future billing
once the order ships. Generally, the authorization request is
$1.00 higher than the actual amount of your order (what you will
be billed). Once again, this is only done to ensure that
sufficient funds have been set aside on your card for the future
billing. Only the actual amount of your order (as shown on your
receipt) will be billed. Should you have any questions about this,
please contact your chosen factory-owned service center for
further assistance.**
Can I change the items/quantities on my order after it has
been submitted?
Generally, the details of an order including quantities
cannot be altered once the order has been submitted. If you should
notice an issue with your order after you have submitted it,
please contact your local factory-owned service center immediately
for further assistance. The contact information for your chosen
center can be located in the "User Profile" section of the site.
Who do I contact if I have questions/concerns regarding my
order?
You can contact our online support at any time by clicking
the "Contact Us" link located at the top of the page. Your local
DEWALT, Delta | Porter-Cable Factory Service Center can assist you
with any questions that you may have regarding your order,
including questions about order status, parts information, and
billing as well.
Stanley Black & Decker Global Privacy Policy
We - Stanley Black & Decker, Inc. and our affiliates ("Stanley Black & Decker",
"we", "us", "our") - provide you with this Privacy Policy to inform you about
how and when we process personal information that we collect through:
Our websites, microsites, and mobile sites operated by us
from which you are accessing this Privacy Policy;
Our software applications made available for use on or through computers,
mobile devices, and connected devices;
Our social media pages and apps that we control from which you are accessing this Privacy
Policy (collectively referred to as our "Social Media Pages");
Our business and vendor
relationships;
Our products and services;
HTML-formatted email messages that we send to you that link to this Privacy
Policy or other communications with you;
Offline interactions such as when you visit our stores or retail kiosks, attend a
tradeshow; and
Your interactions with us when you place an order or request for customer support, including through chat
bots.
Collectively we consider the above our "Services".
This Privacy Policy does not apply to any
third-party websites, service or applications, even if they are accessible through our Services. Please consult their respective privacy
policies to learn more about how they process your Personal Information and how they make it available to others.
"Personal Information" is information that relates to an identified or identifiable individual,
including as such term is defined in the applicable law. We collect Personal Information through your use of our Services and in certain
instances from third parties. We also use and combine data to infer insights about you, for example, your product preferences,
characteristics, predispositions, or behaviors.
1.1 Personal Information We Collect From You
We collect Personal
Information through your use of our Services, for example, when you register an account to access our Services, register your products,
interact with our customer support or our franchisees or licensees, when you participate in contests or competitions, when you sign up
for marketing communications, make inquiries regarding product warranties, navigate the Services, utilize one of our connected devices,
participate in an event, make a purchase, communicate with us, or become a partner or vendor.
Depending on how you use our
Services, we collect different types of Personal Information from you:
Contact Information: such as your
name, email address, phone number, address, and country of residence;
Account Information: such as login
credentials (related to your account), consumer profile, username, alias, registered products history, browsing history, cart contents,
wish list, and purchase history;
Audio, Electronic, Visual and Similar Information: such as images and audio,
video or call recordings created in connection with our business activities.
Transaction Information: such as
purchase and order information and payment details, including debit or credit card details, bank account details, and billing
address;
Device Information: technical information associated with the device you use, such as the device type
and model, system language, browser type, geographical location, and operating system, and technical identifiers that identify the
device you use, such as IP address, IDFA (identifier for advertisers), and other unique identifiers;
Connected Products
Information: usage information while you use any of our connected products;
User Content: such as
information related to customer satisfaction surveys, customer requests or queries, and other content you may create, such as posts on
our Social Media Pages, along with any related name, username, alias, or other account information;
Images and Videos: such as
photos and videos submitted by you (for example, as part of a redemption campaign) or taken at one of our
events;
Physical Location: your physical location including your precise geolocation that can be derived from
your IP address, GPS coordinates, use of our connected products, your interactions with our emails, or your manually selected location,
zip code or postal code, depending on your preferences;
Professional Characteristics: such as your trade,
industry, employment status, profession, work or trade skill levels, and experience;
Demographic
Characteristics: such as the number of household members, country of residence, age, birthdate, ethnicity, affiliation,
industry, income, education, employment status, profession, trade, trade union membership and gender;
Usage
Information: such as information concerning your browsing behavior, your purchasing patterns and trends, and engagement, such
as how long you visit a page, what links you click on, what pages you visit, how many times you visit a page and how long it takes for
you to come back;
Preferences: your preferences, either based on purchasing habits or on information about your
preferences, including your preferred payment method, your purchased, viewed and recommended products, your preferred language, and your
preferences regarding marketing communications and use of cookies;
Social Media Information: your name, email
address, photo, list of social media contacts, and any other information that may be or you make accessible to us when you connect your
social media account to your Services account;
Relationship History: details of your contact with us, as well
as order history;
Other Personal Information that you provide us.
1.2 Personal Information Provided by
Third Parties
In certain cases, we also receive Personal Information about you from other sources, for
example:
Publicly Available Information, from publicly available databases, such as LinkedIn, product review
websites, or local trade or industry associations' registries, or following the monitoring of social media channels for feedback and
direct mentions of Stanley Black & Decker or following web data extraction;
Purchase Information from
associated dealers or retailers of Stanley Black & Decker products or our service providers;
Contact Information,
Professional Characteristics and Other Information from data brokers, business partners, including for joint marketing and
promotion events, and from event managers, influencers, and privately-owned marketing or survey/enquiry databases.
Like many other
website owners and operators, we use automated data collection tools such as cookies and web beacons to collect certain information. To
learn more about our collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice.
If you disclose any Personal
Information relating to other people to us or to our vendors in connection with the Services, you represent that you have the authority
to do so and to permit us to use the information in accordance with this Privacy Policy and our Terms of Use available on the brand site
you access.
1.3 Sensitive Information
We may collect and process information that may be interpreted as sensitive
information. We will do so only when permitted by Applicable Law and will follow all applicable processing restrictions associated with
processing of such data. Where applicable, we will obtain your express permission when any of your sensitive Personal Information is
processed.
Depending on applicable law, sensitive information may include: race, religion, ethnicity, nationality or national
origin, age, gender identity, sex life or practices or sexual orientation, marital status, medical or health information (including
disability status), genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade
union membership, veteran status, background check information, judicial data such as criminal records, financial and bank account data,
personal identification information, or precise geolocation information.
If the information that you voluntarily provide to us
does include sensitive information, as defined by applicable law, you expressly authorize SBD to process such personal information in
accordance with this Privacy Policy.
2. Use of Personal Information
We use your Personal Information
to the extent necessary to achieve the purposes described below.
2.1 Process Orders and Returns
We process your
Contact Information, Account Information, Transaction Information, Device Information, Location, Preferences, Relationship History,
Publicly Available Information, and other Personal Information you provide us with, in order to process your orders and returns,
including warranty and product registration, related payments, exchanges or refund requests.
We will engage in these activities to
manage our contractual relationship with you, and/or to take steps at your request prior to entering into a contract.
2.2
Provide Services
We process your Contact Information, Account Information, Device Information, User Content, Location,
Preferences, Social Media Information, Relationship History, Publicly Available Information, and other Personal Information you provide
us with, in order to provide you with the Services you request from us in a personalized and efficient way, including: 1) opening and
arranging access to your registered account, and updating and maintaining the information in your account; 2) utilizing the
functionality of any smart devices, including geolocation-based requests (such as local weather or proximity to a specific location) or
device pairing; and 3) sending you administrative information related to your account, such as changes in our terms, conditions and
policies.
We will engage in these activities to manage our contractual relationship with you, and/or to take steps at your request
prior to entering into a contract.
2.3 Provide Customer Service
We process your Contact Information, Account
Information, Device Information, User Content, Location, Preferences, Relationship History, and other Personal Information you provide
us with, in order to follow-up on your customer service requests, such as to provide you with assistance, and handle your enquiries and
complaints.
We engage in these activities to manage our contractual relationship with you.
2.4 Send You Marketing
Communications, Tailor Our Content for You, and Organize and Communicate Promotions and Contests
We use your Contact Information,
Account Information, User Content, Professional Characteristics, Preferences, Social Media Information, Relationship History, Purchase
Information, and other Personal Information you provided us with, including any inferences we infer about you using such information, to
identify your preferences and tailor our content and recommendations for you, send you personalized advertising and marketing related
communications about our Services, new products and other news about our company.
If we have a prior relationship, we may send you
communications about products and Services that are similar to products and Services you requested information about or purchased
before. You will be able to opt out from marketing communications at all times.
We may obtain your consent in certain instances,
including when legally required, to send you marketing emails using the information described above. We may also obtain your consent if
we do not have a prior relationship with you. If you provide your consent, we will use the Personal Information outlined above to ensure
that the marketing content is tailored to your interests. If you no longer wish to receive these marketing communications, you are free
to unsubscribe at any time by selecting the "Unsubscribe" button at the bottom of any of our marketing communications, where
applicable, replying "STOP" to any SMS message we send, by calling us at (888) 997-6648, or filling out our Privacy Policy Inquiry Form.
Where applicable, we have a legitimate business interest to
send you marketing communications, and to organize and communicate promotions and contests.
2.5 Facilitate and Host
Visits, Conferences, and Events
We use your Contact Information, Account Information, Professional Characteristics, Preferences,
Relationship History, Purchase Information, Photographs and Videos, and other Personal Information you provided, to facilitate and host
conferences and events, such as trade shows, and to welcome visitors at our premises.
We will engage in these activities to manage
our contractual relationship with you, and/or to take steps at your request prior to entering into a contract.
2.6
Improve Our Products and Services
We use your Account Information, Professional Characteristics, Demographic Characteristics,
Usage Information, Purchase Information, Relationship History, and other Personal Information you provide us with to conduct data
analyses and customer surveys and studies, for example, to improve the efficiency of our Services, to develop new products and Services,
to identify usage trends (e.g., which parts of our Services are of most interest to users), and to determine the effectiveness of our
marketing campaigns. Similarly, we may use your Personal Information for quality and training purposes.
Where applicable, if we
process your Personal Information to improve our products and Services, we do this for the preservation of our legitimate interests to
continuously improve our products and Services to ensure that you have the best experience possible. Where legally required, we will
obtain your consent for such processing activities.
2.7 Advertisements
We use your Personal Information obtained
by cookies and similar technologies to help us select advertising to serve to you and where to serve it based on your experience on our
Services and other sites that you visit. To learn more about our collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice.
2.8 Build New and Maintain Existing
Partner Relationships
We use your Contact Information, Account Information, Professional Characteristics, Relationship History,
and other Personal Information you provide us with, to build new partner relationships with vendors, suppliers and distributors, to
facilitate bids, proposals and contracting, to onboard partners, to facilitate performance of Services, to provide feedback and manage
relationships, and to facilitate contract renewals and termination.
Where applicable, if we process your Personal Information to
build and maintain partner relationships, we rely on our legitimate interests and the legitimate interests of our partners or of a third
party to conduct business and to ensure that you have the best experience possible. Where legally required, we will obtain your consent
for such processing activities.
2.9 Inform a Third Party in the Context of a Sale or Business Transaction
We may
process your Personal Information for disclosing or transferring some or all of the Personal Information collected about you to a third
party if Stanley Black & Decker were ever merged with or acquired, or involved in a corporate reorganization, joint venture,
assignment, sale, or transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with
bankruptcy or similar proceedings). Such third parties may include, for example, an acquiring entity and its advisors.
Where
applicable, we would process your Personal Information in the context of such a sale or business transaction based on our legitimate
interest to conduct business. Furthermore, depending on your jurisdiction, we engage in these activities to manage our contractual
relationship with you.
2.10 Keep Our Services Safe From Misuse and Illegal Activity
We use your Personal
Information to keep our Services safe from misuse and illegal activity. This includes conducting security audits, verification that our
internal processes function as intended and are compliant with legal, regulatory or contractual requirements, monitoring for and
prevention of fraud, and verification that your registration with or use of our Services is compliant with our terms and conditions of
purchase and Terms of Use and is in no other way inappropriate or illegal. For example, we will review the public reviews you provide on
a relevant store website in order to verify compliance with our Terms of Use available on the brand site you access.
Where this is
the case, we process your Personal Information as necessary for the fulfillment of our statutory duties and obligations and, where
applicable for the preservation of our legitimate interests or the legitimate interests of our partners or of a third party to prevent
misuse and illegal activity, such as fraudulent transactions.
2.11 Comply With Legal Obligations
We use your
Personal Information as necessary to comply with our legal obligations. This may include instances where we have received a reasonable
request from competent law enforcement agents or representatives, judicial authorities, governmental agencies or bodies, including
competent data protection authorities. For example, we may be required to collect and transfer your Personal Information to our
financial institution or payment service provider to allow your financial institution and the payment service provider to comply with
their legal obligations, such as obligations under applicable anti-money laundering and counter-terrorism financing
legislation.
Similarly, we may share your Personal Information, after considering your privacy interests and other factors, with
law enforcement or judicial authorities, as evidence or if there are justified suspicions of any unlawful act or crime committed by you
through our Services or other interaction with us. Such action may be necessary, for example, to conform to legal requirements or comply
with legal processes, including laws outside of your country of residence; to enforce or apply our terms of use and other agreements,
including for billing and collections purposes; to protect our property rights and safety or property rights and safety of a third
party, our affiliated companies, or the public in general; or to stop any activity that we consider illegal, unethical or legally
actionable. Where we process or share your Personal Information for these purposes, we do this to comply with our legal
obligation.
3. Recipients
We will only share your Personal Information with third parties as
described in this Privacy Policy.
3.1 Information We Share in Order to Provide Our Services
You understand that if
you purchase or use our products or Services, your Personal Information may also be processed by third parties, who process your
Personal Information on our behalf in order to provide you with our products and Services and to improve them. This includes, but is not
limited to, product registrations, providing website hosting, data analysis, information technology and related infrastructure
provision, advertising and analytic services.
We will only engage third parties for the processing of your Personal Information to
the extent this is necessary to achieve the purposes as set out in Section 2 - Use of Personal Information. Our
third-party processors are only allowed to process your Personal Information on our behalf and upon our written instructions. We select
our processors with due care and contractually oblige them to observe the safety and integrity of your Personal Information. Some of
these third-party processors may be located in a country whose data protection legislation is different from your country, and they will
have access to your Personal Information as necessary to perform their functions, but they may not share your Personal Information with
any other third party or use that data for any other purpose.
3.2 Information We Share With Our Affiliates, Licensees and
Franchisees
We may share your Personal Information with our affiliates. Please consult the list and location of our affiliates
here Subsidiaries of Stanley Black & Decker
(stanleyblackanddecker.com). For information collected by our Japanese affiliate(s) and jointly used with Stanley Black &
Decker, Inc., Stanley Black & Decker, Inc. is the party responsible for the management of the jointly-used Personal
Information.
We may share your Personal Information with our licensees and franchisees for their use in relation to the marketing,
distribution, advertising sale, and servicing of products sold under license from us.
3.3 Information We Share With
Business Partners to Market Their Products or Services
Consistent with your choices, we may disclose your Personal Information to
third parties to market their products or services to you.
3.4 Information We Share With Other Third Parties
We
may disclose your Personal Information as necessary to comply with our legal obligations, in the context of a sale or business
transaction, or to keep our Services safe from misuse and illegal activity.
We contract with third party advertising companies to
tailor online advertising to be directed to you on other websites and online services. These third-party advertising companies place,
use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Services. In addition
to information the companies receive from your access to and use of other websites or online services on any of your devices, and
information received from third parties, this information helps us select relevant advertising for you. To learn more about our
collection and use of cookies, please visit our Cookie Policy at https://www.stanleyblackanddecker.com/privacy-policy/cookie-notice. We may also share your device's physical location,
combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable
them to provide you with more personalized content and to study the effectiveness of advertising campaigns.
We process your
Personal Information in accordance with this Privacy Policy and such processing is limited to what is necessary to achieve the purposes
set out in this Privacy Policy.
3.5 Information You Choose to Share via the Services
By using the Services, you
may elect to disclose Personal Information:
On message boards, public chat rooms, profile pages, blogs, research panels and
communities, surveys, product review pages, and other services to which you are able to post information and content (including, without
limitation, our Social Media Pages). Please note that any information you post or disclose through these services will become public and
may be available to other users and the general public; or
When you connect your Services account with your social media
account, you will share information with your friends associated with your social media account, with other users, and with your social
media account provider. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of
shared information will be governed by the social media provider's privacy policy.
4. Cross-Border
Transfer
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage
vendors, and by using the Services you understand that your information will be transferred to countries outside of your country of
residence, including the United States, which may have data protection rules that are different from those of your
country.
Several countries require that organizations put in special protections when information is shared cross border. We
comply with those obligations and have implemented intercompany mechanisms to meet those requirements. For example, if our processing of
your Personal Information is subject to the United Kingdom ("UK") or the European Economic Area
("EEA") data protection laws, each recipient of your Personal Information will observe appropriate safeguards with
regard to the processing of your Personal Information. Such safeguards will be the consequence of:
The recipient country
having legislation in place which is considered as providing an adequate level of data protection according to UK and EEA
standards;
Other appropriate measures, as available under applicable laws, including standard contractual clauses for transfers
adopted by the European Commission or the UK Information Commissioner's Office. You may obtain a copy of these by contacting us via the
Privacy Policy Inquiry Form.
If the applicable law requires your prior consent for
the cross-border transfer of your Personal Information, we will ask you for such consent.
5. Your Choices
and Data Subject Rights
5.1 Consent and Opt-Out
You have choices about your Personal Information that we collect about
you and how we use and disclose your Personal Information, according to the applicable law.
Where legally required, we will obtain
opt-in consent prior to collecting or processing your Personal Information. You have the right to withdraw your earlier given consent
for processing your Personal Information. Note that withdrawal of your consent may mean that certain functionalities within our Services
are not accessible to you.
You may opt out of the following:
Marketing Communications: You may opt out
of our marketing communications by following the instructions listed in the email that you received, or by filling out our Privacy Policy Inquiry Form as indicated below. However, even if you opt-out, you may still
receive non-marketing communications, such as order/shipping confirmation, changes to service, product registrations, product recalls,
or other important customer services communications.
Text Messaging/IM Marketing: You may opt out of marketing
sent by mobile text messages (e.g., SMS, MMS) and other instant messages (e.g., WhatsApp, Facebook Messenger) from
us.
Direct Marketing: We may share your Personal Information with third parties for their direct marketing
purposes, where allowed by applicable law. If you would prefer that we discontinue sharing your Personal Information with third parties
for their direct marketing purposes, you may opt out of this sharing - please refer to Section 5.3 Requests
below.
Location: You can opt-out of collection and use of your location information by checking your browser
settings and your email program settings, and not allowing the app downloaded on your mobile device to access Bluetooth® settings on
your device. Your desktop or mobile device settings may allow you to disable or block location-based services, which will prevent our
Services from accessing your location information. If you choose not to provide this information, you may not be provided with content
specific to your location, and we or our marketing partners may not be able to provide you with the applicable personalized services and
content.
You have the right to request access to your Personal Information processed by us.
5.2.2 Right to Rectification
You have the right to ask that Personal Information pertaining to you that is inaccurate is
corrected, at no cost to you. Your request for correction must be accompanied with proof of the inaccurate nature of such data.
5.2.3 Right to Erasure
You have the right to request that your Personal Information will be deleted if it is no longer
required considering the purposes outlined in this Privacy Policy, or if you withdraw your consent. Depending on your jurisdiction, this
request will be evaluated in light of:
Our overriding interests or the overriding interests of any other third
party;
Legal or regulatory obligations or administrative or judicial orders that may prevent such deletion.
Instead
of deletion, you can also ask that we limit the processing of your Personal Information if and when you contest the accuracy of your
Personal Information, you consider the processing to be illegitimate, your Personal Information is no longer needed for the purposes
listed in this Privacy Policy, or as otherwise allowed by applicable law.
5.2.4 Right to Object
You have the right
to object to the processing on grounds relating to your particular situation. However, you can always object to processing for direct
marketing purposes free of charge and without justification.
5.2.5 Right to Data Portability
When we process your
Personal Information based on your consent or in order to perform a contract, you have the right to receive the Personal Information you
have provided us with in a structured, commonly used, and machine-readable format, and you have the right to transmit such data to
another entity.
5.2.6 Right to Not Be Subject to Automated Individual Decision-making
You have the right not to be
subject to a decision that is solely based on automated processing, if that decision produces legal effects concerning you or
significantly affects you, unless the decision is made as a consequence of our agreement in order to provide you with the Services you
requested or when we obtained your explicit consent.
5.3 Requests
If you wish to submit a request
to exercise one or more of the rights listed above, you can access our Privacy Policy Inquiry Form or you contact us at +1 (888) 997-6648. If applicable, you may also
contact our data protection officer responsible for your country or region.
Your request should state the right you wish to exercise and, if required, the
reasons or necessary proof. We may require certain Personal Information from you to verify your identity. Upon validating your request,
we will try to comply with your request to the extent required by applicable law as soon as reasonably practicable.
Depending on
your location, for example, if our processing of your Personal Information is subject to European data protection law, including
Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of Personal Information and on the free
movement of such data ("GDPR"), you may lodge a complaint with a competent supervisory authority if you are unhappy
with any aspect of our handling of your Personal Information.
For more information about the requests you may make under the
applicable law in specific states, please refer to the following:
In addition to the privacy controls that you can access using our Privacy Policy Inquiry Form, Stanley Black
and Decker recognizes Global Privacy Control signals where legally required. Global Privacy Control ("GPC") is a
browser setting that a user can set in order to send a signal to each website visited regarding the user's privacy preferences, such as
not to share or sell user's Personal Information. If your browser or browser extension has GPC enabled, our websites will automatically
recognize that signal and opt you out of the sale of your personal information. For more information about GPC and how to implement GPC
opt-out preference signals, please visit Global Privacy Control.
7. Security
We want you to feel
confident about using our Services, so we implement security safeguards designed to protect your data. We have implemented appropriate
technical, administrative, organizational, and physical measures designed to protect your Personal Information from unauthorized access
or theft, as well as accidental loss, tampering or destruction. However, we cannot warrant or guarantee the safety or security of your
data.
8. Retention
Your Personal Information is only processed for as long as needed to achieve the
purposes set out in this Privacy Policy (considering contextual elements, such as the length of time we have an ongoing relationship
with you and provide you our Services), or up until such time where you withdraw your consent for processing them.
In such case,
we will delete or de-identify your Personal Information. In certain jurisdictions, we may not delete or de-identify your Personal
Information if:
We have an overriding interest in keeping your Personal Information identifiable (when retention is advisable
in light of applicable statutes of limitations, litigation or regulatory investigations), or
A legal or regulatory obligation or
a judicial administrative order prevents us from de-identification or deletion (for example, certain laws require us to keep records of
your transactions for a certain period of time before we can delete them).
Please note that if you unsubscribe from our
marketing communications, we will keep a record of your email address to ensure we do not send you marketing communications in the
future.
9. Notice of Financial Incentive Program
We offer our customers incentive programs that
provide certain benefits, such as coupons for signing up for our mailing lists or SMS messaging, rebate programs, and promotional events
that may require you to opt into marketing communications. To provide you with this benefit, we process your name, email address, phone
number, product ownership history, and address. Because opting into our marketing incentive programs involves the collection and
processing of Personal Information, the programs may qualify as "financial incentive" or "Bona Fide Loyalty" programs under the
California Privacy Rights Act and the Colorado Privacy act, respectively. Please be aware that the value of your Personal Information to
us corresponds to the value of the coupon or benefit that you receive when you consent to receiving marketing communications, minus the
expenses associated with offering those coupons or benefits. You may opt out of these incentive programs at any time. To do so please
see our Privacy Policy Inquiry Form, contact us at +1 (888) 997-6648, or reply "STOP" to any SMS
message.
10. Use of Services by Minors
The Services are not directed to individuals under the age of
eighteen (18), and we do not knowingly collect Personal Information from such individuals. In the event we become aware of such
processing, we will take steps to delete it.
11. Changes to This Privacy Policy
We may make changes
to this Privacy Policy from time to time, so please review it periodically. We will update the effective date of the Privacy Policy at
the time a change is made. We will notify you of any changes by posting the changes on our website or our Services, or notifying you by
email. The revised Privacy Policy will become effective when we notify you of the revised Privacy Policy. Your use of the Services
following these changes means that you accept the revised Privacy Policy.
12. Contact
If you wish to
submit a request to exercise one or more of the rights listed above you can do this by filling out our Privacy Policy Inquiry Form, emailing us at PrivacyPolicyManager [at] sbdinc.com, or contacting us at +1 (888) 997-6648. Please
refer to Section 5.3 Requests.
If you have questions or concerns with respect to our Privacy Policy,
please contact our corporate office at the following postal address:
Stanley Black & Decker, Inc.
1000 Stanley Drive New Britain, CT 06053 Attn.: Legal / Privacy Policy Manager
Please include your question or concerns in your letter to us,
including the Stanley Black & Decker brands and Services relevant to your question or concern.
Additional Privacy Notice for California Residents
Last Updated: April 17, 2023
We are
providing the following additional details regarding the Personal Information that we collect, use, and disclose about California
residents.
1. Additional Disclosures Under the California Consumer Privacy Act ("CCPA") As Amended by the
California Privacy Rights Act ("CPRA")
The following chart includes: (1) the categories of Personal Information, as
defined under California law, that we plan to collect and have collected and disclosed within the preceding 12 months; and (2)
the categories of third parties to which we disclosed Personal Information for our operational business purposes within the
preceding 12 months.
Categories of Personal
Information
Disclosed to Which Categories of Third Parties for Operational Business
Purposes
Identifiers, such as name, contact
information, online identifiers, IP address, account identifier, or email address.
Affiliates;
vendors
Personal information, as defined in the California
customer records law, such as name, contact information, insurance policy number, education, employment, employment
history, financial information, medical information and health insurance information.
Affiliates;
vendors
Characteristics of protected classifications under
California or federal law, such as sex, age, race, religion, national origin, disability, medical conditions and
information, citizenship, immigration status and marital status.
Affiliates; vendors
Commercial information, such as transaction information, purchase history and
financial details.
Affiliates; vendors; business partners
Internet or network activity information, such as browsing history, online behavior, and interactions
with our and other websites, applications and systems.
Affiliates; vendors; professional advisors, such as legal
advisors; legal authorities, government agencies, and regulators
Geolocation data, such as device location, your physical location, and IP
location.
Affiliates; vendors; contest sponsors
Audio, electronic, visual and similar information, such as images and audio, video or call recordings
created in connection with our business activities.
Affiliates; vendors; professional advisors, such as legal
advisors; legal authorities, government agencies, and regulators
Professional or employment-related information, such as employer.
Affiliates; vendors;
professional advisors, such as legal advisers, accountants, and financial advisers; legal authorities, government agencies and
regulators
Inferences drawn from any of the personal
information listed above to create a profile or summary about, for example, an individual's preferences and
characteristics.
Affiliates; vendors
Please note that some of this
Personal Information qualifies as Sensitive Personal Information under the CPRA. Specifically, in the past 12 months, we have
collected and/or disclosed the following categories of Sensitive Personal Information:
Financial account information;
and
Precise geolocation information.
We have also sold (as defined in CPRA) the following categories of
Personal Information in the last 12 months:
Geolocation data has been disclosed to business partners or third parties
for commercial purposes
Cookie data has been disclosed to our business partners for commercial
purposes.
Additionally, pursuant to the definition of "sharing" under the CPRA, we have shared email addresses, to
third parties in the last 12 months for commercial purposes.
2. Your Rights as a California
Resident
Right to Disclosure of Information: You have the right to request that we disclose certain
information regarding our practices with respect to Personal Information. If you submit a valid and verifiable request and we
confirm your identity and/or authority to make the request, we will disclose to you any of the following at your
direction:
The categories of Personal Information we have collected about you in the last 12 months.
The
categories of sources for the Personal Information we have collected about you in the last 12 months.
Our business or
commercial purpose for collecting that Personal Information.
The categories of third parties with whom we share that
Personal Information.
The specific pieces of Personal Information we collected about you.
If we disclosed your
Personal Information to a third party for a business purpose, a list of the Personal Information types that each category of
recipient received.
Right to Delete Personal Information: You have the right to request that we
delete your Personal Information collected from you and retained, subject to certain exceptions. Upon receiving a verified
request to delete your Personal Information, we will do so unless otherwise authorized by law.
Right to Correct
Your Personal Information: If you find that we maintain inaccurate Personal Information, you have the right to request
that we correct such inaccuracy.
Right to Limit Use of Sensitive Personal Information: You have the right
to instruct us to limit our use of your Sensitive Personal Information to that which is necessary to provide the Services. You
may do so either by contacting us below or by clicking on the link titled "Limit the use and disclosure of my Sensitive
Personal Information" in our footer.
Right to Out of the Sale or Sharing of Your Personal
Information: You have a right to opt-out of the sale or sharing of your Personal Information. You may, at any time,
direct businesses that sell your Personal Information to third parties not to sell or share your Personal Information. You may do
so by either contacting us as detailed below or by clicking on the "Do not sell or share my Personal
Information" link in the footer of our website.
Right to Non-Discrimination: You have the right
not to be discriminated against for the exercise of your California privacy rights described above.
3. Your Rights
Under California's Shine the Light Act
We do not disclose personal information to third parties for their direct marketing
purposes.
4. How to Exercise These Rights
If you wish to submit a request to exercise one or more of the
rights listed above you can do this by filling out our Privacy Policy Inquiry Form, emailing us at PrivacyPolicyManager [at] sbdinc.com, or contacting us at +1 (888) 997-6648.
Please refer to Section 5.3 Requests above.
If you have questions or concerns with respect to our
Privacy Policy, please contact our corporate office at the following postal address:
Stanley Black & Decker,
Inc.
1000 Stanley Drive New Britain, CT 06053
Attn.: Legal / Privacy Policy ManagerPlease include your question
or concerns in your letter to us, including the Stanley Black & Decker brands and Services relevant to your question or
concern. We will respond to verifiable requests for disclosure or deletion of Personal Information free of charge, within 45 days
of receipt.
In order to protect your privacy and the security of your information, we verify consumer requests by
requesting identification documents and other documentation necessary to confirm your identity. Any additional information you
provide will be used only to verify your identity and not for any other purpose.
5. Authorized Agents
If
you want to make a request as an authorized agent on behalf of a California resident, you may use the submission methods noted
above. As part of our verification process, we may request that you provide, as applicable, proof concerning your status as an
authorized agent. In addition, we may require the individual on whose behalf you are making the request to verify their own
identity or your permission to submit the request.
Additional Privacy Notice to Colorado, Virginia, Utah and Connecticut Residents
Last Updated: April
17, 2023
This section provides additional details regarding the Personal Information that we collect or process about
Colorado, Virginia, Utah and Connecticut residents, and describes your rights pursuant to the Colorado Privacy Act, Virginia
Consumer Data Protection Act, the Utah Consumer Privacy Act and Connecticut Data Privacy Act.
In the last 12 months, we
have made the following disclosures of Personal Information to third parties. Please note that for the purposes of state law,
these disclosures may constitute a "sale" of your Personal Information.
Geolocation data has been disclosed to
business partners or third parties for commercial purposes
Cookie data has been disclosed to our business partners for
commercial purposes.
1. Your Rights
Under Colorado, Virginia, Connecticut and Utah law, users who are
residents of these states have specific rights regarding their Personal Information. These rights are subject to certain
exceptions described below. When required, we will respond to most requests within 45 days unless it is reasonably necessary to
extend the response time. Subject to certain limitations, you have the following rights:
Right of
Access: You have the right to confirm whether we process your Personal Information and request to access to such
Personal Information.
Right to Deletion: You have the right to request that we delete Personal
Information we have collected about you.
Right to Data Portability: You have the right to request that
we provide you with your Personal Information in a portable format.
Colorado, Connecticut and Virginia
only:
Right to Correction: You have the right to correct inaccuracies in your Personal
Information.
The Right to Opt Out. You have the right to opt out of targeted advertising, the sale of
your Personal Information and profiling in furtherance of decisions that produce legal or similarly significant
effects.
At this time, we do not process your Personal Information for purposes of profiling in furtherance of
decisions that produce legally or similarly significant effects concerning a consumer, and therefore, such opt-out rights are not
available.
2. How to Exercise These Rights
You may submit a verifiable consumer request to us for
disclosure or deletion of Personal Information by contacting us at our Privacy Policy Inquiry Form.
Alternatively, you may call us at our toll-free number
1 (888) 997-6648.
In order to protect your privacy and the security of your information, we verify consumer requests by
requesting identification documents and other documentation necessary to confirm your identity. Any additional information you
provide will be used only to verify your identity and not for any other purpose.
We will respond to verifiable requests for
disclosure or deletion of Personal Information free of charge, within 45 days of receipt.
In the event that you are not
satisfied with the outcome of your request to exercise one of your rights above, you may appeal our decision by contacting us via
our Privacy Policy Inquiry Form. If additional information is needed for your appeal, we may
request you to provide additional information.
You can exercise your right to opt-out by visiting the "Do Not Sell
or Share My Personal Information" link at the bottom of the website. You may also opt out of targeted advertising
conducted using cookies by changing your cookie preferences. To learn more about our usage of cookies, please visit our Cookie Policy.
3. Contact Us About This Privacy
Policy
You may address all communications to the Privacy Policy Inquiry Form or email us at PrivacyPolicyManager [at] sbdinc.com. Please include your name, address, and
phone number or email in all communications and state clearly the nature of your request.
4. Authorized Agents in
Colorado and Connecticut
If you want to make a request as an authorized agent on behalf of a Colorado or Connecticut
resident, you may use the submission methods noted above. As part of our verification process, we may request that you provide,
as applicable, proof concerning your status as an authorized agent. In addition, we may require the individual on whose behalf
you are making the request to verify their own identity or your permission to submit the request.
To find accurate parts, manuals, and schematics for your
tool, you must know the tool's model number and type number.
The model number is what uniquely identifies DEWALT's
various kinds of tools.
The type number identifies the multiple versions of a
specific model number.
As it relates to service parts, a type 1 can be
completely different than the type 2 version of a particular
model number.
The type number can and usually is as important to
know as the model number in order to ensure you receive the
correct service part(s).
Every model number can have multiple type numbers or
a little as no type number.
On DEWALT tools, the model number and type number are
usually on the warning label or name plate.
These labels are typically found on the bottom or
side of the tool.
For larger equipment, like generators, the label can
be found on the top of the equipment.
Below are examples of labels that highlight the model
number and type number for DEWALT tools.
Once you have located your model number and type
number on your tool, you can then begin to search for your
needed parts, manuals, or schematics on ServiceNet.
First enter your model number in the "Enter you model
number" field on the left side of the home page.
This will either take you directly to your exact
model number or a list of items that closely match your model
number that you have entered.
Once you have found your correct model number on
ServiceNet, you will be directed to the tool's product
information page.
If your tool has more than one type number, you will
be prompted to select your type number on this page You are
now ready to select your needed part(s), find you manual, or
view your schematics.
BLACK & DECKER
To find accurate parts, manuals, and schematics for your
tool, you must know the tool's model number and type number.
The model number is what uniquely identifies BLACK &
DECKER's various kinds of tools.
The type number identifies the multiple versions of a
specific model number.
As it relates to service parts, a type 1 can be
completely different than the type 2 version of a particular
model number.
The type number can and usually is as important to
know as the model number in order to ensure you receive the
correct service part(s).
Every model number can have multiple type numbers or
a little as no type number.
On DEWALT tools, the model number and type number are
usually on the warning label or name plate.
These labels are typically found on the bottom or
side of the tool.
For larger equipment, like generators, the label can
be found on the top of the equipment.
Some models may not have a type number. The type will
then typically default to a type 1 on ServiceNet.
Below are examples of labels that highlight the model
number and type number for BLACK & DECKER tools.
Once you have located your model number and type
number on your tool, you can then begin to search for your
needed parts, manuals, or schematics on ServiceNet.
First enter your model number in the "Enter you model
number" field on the left side of the home page.
This will either direct you to your exact model
number or a list of items that closely match your model
number that you have entered.
Once you have found your correct model number on
ServiceNet, you will be directed to the tool's product
information page.
If your tool has more than one type number, you will
be prompted to select your type number on this page.
You are now ready to select your needed part(s), find
you manual, or view your schematics.
PORTER CABLE
To find accurate parts, manuals, and schematics for your
tool, you must know the tool's model number and type number.
The model number is what uniquely identifies PORTER
CABLE's various kinds of tools.
The type number identifies the multiple versions of a
specific model number.
As it relates to service parts, a type 1 can be
completely different than the type 2 version of a particular
model number.
The type number can and usually is as important to
know as the model number in order to ensure you receive the
correct service part(s).
Every model number can have multiple type numbers or
a little as no type number.
On Porter-Cable tools, the model number and type
number are usually on the warning label or name plate.
These labels are typically found on the bottom or
side of the tool.
For larger equipment, the label can be found on the
top of the equipment.
Below are examples of labels that highlight the model
number and type number for PORTER CABLE tools.
Once you have located your model number and type
number on your tool, you can then begin to search for your
needed parts, manuals, or schematics on ServiceNet.
First enter your model number in the "Enter you model
number" field on the left side of the home page.
This will either direct you to your exact model
number or a list of items that closely match your model
number that you have entered.
Once you have found your correct model number on
ServiceNet, you will be directed to the tool's product
information page.
If your tool has more than one type number, you will
be prompted to select your type number on this page.
You are now ready to select your needed part(s), find
you manual, or view your schematics.
BOSTITCH
To find accurate parts, manuals, and schematics for your
tool, you must know the tool's model number and type number.
For all Stanley-BOSTITCH tools, there is no type, so
ServiceNet will default the type to "0".
The model number is what uniquely identifies
BOSTITCH's various kinds of tools.
On BOSTITCH tools, the model number is usually
engraved into the tool.
Some BOSTITCH tools will have a "-1", "-2" or "-3"
after the model number. The "-1", "-2" or "-3" are not part
of the model number.
Below are examples of engravings that highlight the
model number for BOSTITCH tools.
Once you have located your model number and type
number on your tool, you can then begin to search for your
needed parts, manuals, or schematics on ServiceNet.
First enter your model number in the "Enter you model
number" field on the left side of the home page. (omitting
the "-1", "-2" or "-3" for BOSTITCH tools).
This will either take you directly to your exact
model number or a list of items that closely match your model
number that you have entered.
Once you have found your correct model number on
ServiceNet, you will be directed to the tool's product
information page.
If your tool has more than one type number, you will
be prompted to select your type number on this page. (All
BOSTITCH tools will default to type "0").
You are now ready to select your needed part(s), find
you manual, or view your schematics.
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This 19111216-CM part is compatible with following models :
